PRIVACY POLICY

This Privacy Policy describes how www.sinotobacco.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

• ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
• ‘’ https://hemingwaystore.com/ will not pass any debit/credit card details to third parties’’
• ‘’ https://hemingwaystore.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://hemingwaystore.com/) cannot guarantee the security of any information that is disclosed online’’

CANCELLATION POLICY

“At Sino Tobacco Trading LLC, customers can cancel orders within 24 hours for eligible refunds, processed back to the original payment method. Refund transfers typically take up to 45 days to complete, ensuring a smooth cancellation process aligning with our commitment to customer satisfaction and clarity.”

COLLECTING PERSONAL INFORMATION

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as “personal information.”. See the list below for more information about what personal information we collect and why.

Device information

• Examples of personal information collected are:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
• Purpose of collection:to load the site accurately for you and to perform analytics on site usage to optimize our site.
• Source of collection:Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.

Order information

• Examples of personal information collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection:to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations; to communicate with you; to screen our orders for potential risk or fraud; and, when in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
• Source of collection:collected from you.
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Customer support information

• Examples of personal information collected: email, phone number, shipping address
• Purpose of collection:to provide customer support.
• Source of collection:collected from you.

Minors

The site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion.

SHARING PERSONAL INFORMATION

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

RETENTION

When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right to erasure, please see the ‘Your rights’ section below.

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our site and to provide our services:

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hemingwaystore.com or by mail using the details provided below:

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: info@hemingwaystore.com or Tel. +971 4 5547838